![]() "Too many organizations consider their contact center a cost center and fail to invest in new technology to improve customer service and experience. AutoAssist enables enterprises to reduce the time to new agent proficiency in half and reduce average handle time by more than 10%, allowing policy changes to be deployed quickly and easily across an entire agent population. AutoAssist analyzes conversations as they happen and provides precise, real-time recommendations and prompts to support agents automatically. AutoAssist closes the gap, saves time, and improves performance by nudging agents during each conversation with optimal suggestions so Fortune 500 brands can better serve their customers, making it faster and more efficient for agents to respond to customer needs. Before generative AI advancements within the contact center, agents needed help to answer basic questions or kept customers on hold for long periods, leading to unproductive customer experiences, poor ratings, and unhappy customers. The gap between top and bottom performing agents is up to 3x can create significant customer impact. AutoAssist is the latest in ASAPP's suite of generative AI customer experience products, including AutoCompose, AutoSummary, and AutoTranscribe, which major organizations like Best Buy, American Airlines, Dish, and several other Fortune 100 companies use to provide best-in-class customer experience, transform agent productivity and, increase revenue. ![]() NEW YORK, May 09, 2023 (GLOBE NEWSWIRE) - ASAPP, the AI cloud company for contact centers, today introduced AutoAssist, providing real-time assistance to contact center agents, closing the gap between top and bottom performers, enhancing their proficiency and empathy to resolve customer issues more effectively and boost their productivity.
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